Our approach

Trade Vitz applies a compliance and risk-management framework designed for a UK-based digital asset platform. Our approach is intended to support lawful onboarding, secure platform access, fraud prevention, account protection, and responsible handling of customer activity.

We use a balanced approach that combines customer due diligence, security controls, transaction review, operational monitoring, and escalation procedures. These controls are designed to help protect the platform, our users, and the wider market environment.

Customer due diligence and onboarding

Before providing services, Trade Vitz may require customer identification and verification information. Depending on the customer, product, geography, risk profile, or transaction pattern, this may include identity documents, liveness or facial checks, address verification, and additional supporting information.

We may also request enhanced due diligence information where appropriate, including source-of-funds or source-of-wealth information, additional ownership details, or supporting documentation for higher-risk activity.

AML, sanctions, and fraud controls

Trade Vitz uses controls designed to support anti-money laundering, counter-illicit-finance, sanctions, and anti-fraud objectives. These controls may include customer screening, risk-based review of accounts and transactions, restrictions on certain activity, and escalation where behaviour or transaction patterns appear unusual or high risk.

Where appropriate, Trade Vitz may restrict, delay, review, or decline certain account activity, deposits, withdrawals, or access requests while checks are completed or where required by law, policy, or security needs.

Transaction monitoring and blockchain analytics

Trade Vitz may review transactions and account activity using internal controls, monitoring tools, and risk indicators designed to detect suspicious, abnormal, or potentially prohibited behaviour. This may include review of wallet activity, transaction patterns, access behaviour, device or session anomalies, and other platform or transfer-related risk signals.

Where appropriate, we may use blockchain analytics, sanctions screening, and other monitoring tools to help assess transaction risk, trace exposure patterns, or support legal and compliance obligations.

Restricted use and jurisdiction controls

Trade Vitz may restrict or refuse access to users, counterparties, wallets, jurisdictions, or transaction types that present unacceptable legal, compliance, security, or operational risk. Availability of products and services may vary by jurisdiction and customer profile.

We may also apply ongoing monitoring to determine whether continued access remains appropriate.

Market integrity and account protection

Trade Vitz expects users to comply with applicable laws, platform rules, and reasonable conduct standards. We may review activity for signs of abuse, manipulation, fraud, account compromise, or other conduct that could harm users or the integrity of the platform.

Risk controls may include account review, session monitoring, withdrawal safeguards, authentication requirements, behavioural risk indicators, and temporary or permanent restrictions where appropriate.

Regulatory and legal engagement

Trade Vitz may cooperate with competent authorities, respond to lawful requests, and maintain records where required by applicable law. We may also update our compliance controls, onboarding requirements, and operational procedures as legal and regulatory expectations evolve.

Regulatory status

Trade Vitz operates through DIGITALK DASH Limited, a UK company. Public statements about licensing, registration, permissions, or regulatory status should be read together with Trade Vitz's current official disclosures and any applicable public-register entries for the services it offers.

Nothing on this page is intended as legal advice or as a statement that a particular product or service is available in every jurisdiction.

Contact

If you have compliance-related questions, please contact Trade Vitz at help@tradevitz.com.

1.Who we are

This Privacy Policy explains how DIGITALK DASH Limited, trading as Trade Vitz (company number 14018271), collects, uses, stores, shares, and otherwise processes personal data when you visit our website, create an account, complete verification, use our exchange services, contact support, receive marketing communications, or otherwise interact with us.

For the purposes of UK data protection law, Trade Vitz is the controller of your personal data. Our registered office is 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. You can contact us about privacy matters at [email protected].

2.Scope of this policy

This Policy applies to personal data we process in connection with our website, mobile or web-based applications, onboarding and verification processes, customer support, compliance checks, trading services, wallet and transfer features, communications, security controls, and related business operations.

This Policy should be read together with our Terms of Service, Cookie Policy, and any product-specific disclosures we publish from time to time.

3.The personal data we collect

We may collect and process the following categories of personal data:

• Identity and account data: full name, date of birth, username, email address, telephone number, residential address, country of residence, nationality, account credentials, and account preferences.
• Verification and KYC data: government-issued identification details, copies of identity documents, photographs, video or selfie verification data, proof of address, source-of-funds information, source-of-wealth information where required, and related verification records.
• Financial and transaction data: wallet addresses, deposit and withdrawal records, trading activity, order history, balances, payment-related information, counterparty and beneficiary details, and transfer-related information required by law or policy.
• Technical and usage data: IP addresses, login history, browser type, device identifiers, operating system, network data, session data, cookie-related information, and interactions with our website and services.
• Communications data: support tickets, emails, chat messages, complaint files, feedback, survey responses, and records of communications with us.
• Risk and compliance data: sanctions screening results, fraud indicators, blockchain analytics results, transaction-monitoring alerts, device and behaviour-based risk signals, and internal review notes.
• Marketing and preference data: email subscription choices, communication preferences, campaign engagement data, and records of opt-in or opt-out decisions.

4.How we collect personal data

We collect personal data directly from you, automatically from your use of our services, and from third parties.

• Directly from you when you create an account, fill in forms, upload documents, complete verification steps, make a transaction, contact us, or subscribe to updates.
• Automatically when you access or use our website or services, including through cookies, server logs, security tools, and other technical means.
• From service providers and public or private sources used for compliance, sanctions screening, fraud prevention, identity verification, transaction monitoring, and legal obligations.

5.Why we use your personal data

We use personal data only where we have a valid reason to do so. The main purposes include:

• creating and administering your account;
• verifying your identity and eligibility to use our services;
• providing trading, wallet, deposit, withdrawal, and account functionality;
• performing anti-money laundering, sanctions, anti-fraud, and risk-control checks;
• monitoring transactions, access patterns, and activity for security and market-integrity purposes;
• responding to support requests, complaints, and operational issues;
• sending service notices, security alerts, and other necessary communications;
• sending marketing emails where permitted, and processing your opt-out requests;
• improving our platform, user experience, support processes, and internal controls;
• meeting legal, regulatory, audit, reporting, and recordkeeping requirements;
• establishing, exercising, or defending legal claims.

6.Lawful bases for processing

Under UK data protection law, we generally rely on one or more of the following lawful bases:

• Contract: where processing is necessary to provide our services to you or take steps at your request before entering into a contract.
• Legal obligation: where processing is necessary to comply with applicable laws, regulations, requests from authorities, or industry obligations.
• Legitimate interests: where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms. This includes service administration, security, fraud prevention, platform improvement, and internal governance.
• Consent: where we rely on your consent, for example for certain cookies or certain direct marketing activities where required.
• Legal claims: where processing is necessary to establish, exercise, or defend legal claims.

7.Marketing communications

Trade Vitz may send you marketing emails about our products, services, updates, and related offers where permitted by law. We do not currently use SMS marketing based on the information available for this Policy. You can opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us.

We will continue to send non-marketing communications where necessary for account administration, legal notices, service updates, or security purposes.

8.Sharing personal data

We may share personal data only where reasonably necessary and subject to appropriate controls, including with:

• identity verification and KYC service providers;
• sanctions screening and compliance service providers;
• cloud hosting, technical infrastructure, analytics, and customer support providers;
• professional advisers such as lawyers, auditors, consultants, or insurers;
• courts, law enforcement, regulators, tax authorities, or other competent authorities;
• group companies, affiliates, business partners, or service providers involved in operating the platform, where lawful and necessary.

We do not sell personal data in the ordinary meaning of that phrase. We require service providers to process data on appropriate instructions and subject to suitable confidentiality and security obligations.

9.International transfers

Based on the information currently provided for this Policy, Trade Vitz does not intend to transfer personal data outside the United Kingdom as part of its standard privacy position. If this changes, or if a transfer becomes necessary, Trade Vitz will take appropriate steps required by applicable law, including using recognised safeguards where relevant.

10.Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, comply with legal or regulatory obligations, resolve disputes, prevent fraud, enforce agreements, and maintain appropriate business records.

In practice, retention periods may vary depending on the type of data and the reason we hold it. For example:

• account, identity, and verification records may be retained for as long as your account remains active and thereafter for any period required by law, regulation, or legitimate business need;
• transaction, compliance, and security records may be retained for as long as necessary to satisfy legal, audit, anti-fraud, and risk-management requirements;
• communications and support records may be retained for as long as reasonably necessary to manage your relationship with us, resolve complaints, or improve support;
• marketing preference data may be retained until you opt out, withdraw consent where relevant, or the data is no longer needed.

11.Your rights

Subject to applicable law, you may have the right to:

• be informed about how your personal data is used;
• request access to personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request erasure of personal data in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing, including certain direct marketing;
• request portability of personal data where applicable;
• withdraw consent where we rely on consent, without affecting prior lawful processing;
• complain to the UK Information Commissioner's Office (ICO) if you believe your rights have been infringed.

To exercise your rights, please contact us at [email protected]. We may ask for information to verify your identity before responding.

12.Security

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, authentication measures, monitoring, encryption or pseudonymisation where appropriate, secure storage, logging, vendor due diligence, and internal governance controls.

No internet-based service is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your own credentials and devices.

13.Children

Trade Vitz is not intended for children or minors. We do not knowingly offer our services to anyone under the legal age required to use them, and we do not knowingly collect personal data from minors for account use.

14.Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, legal requirements, or operational needs. We will publish the updated version on our website and update the 'Last updated' date above. Where required, we will provide additional notice.

15.Contact us

If you have questions about this Privacy Policy or how Trade Vitz processes personal data, please contact us at [email protected] or write to us at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. For legal notices, you may also use [email protected].

1.What this Policy covers

This Cookie Policy explains how Trade Vitz uses cookies and similar technologies on its website and related services. It should be read together with our Privacy Policy.

A cookie is a small text file placed on your device when you visit a website. Cookies can help a website function properly, remember your preferences, improve security, analyse usage, and support communications or performance measurement.

2.Cookie consent

Trade Vitz uses a cookie consent mechanism. Where required by law, non-essential cookies and similar technologies are used only after you have been given a meaningful choice. You can accept or reject non-essential cookies through the cookie banner presented on our site.

Strictly necessary cookies may still be used where they are required for the website or services to function properly, to maintain security, or to provide the service you have requested.

3.Categories of cookies we may use

• Strictly necessary cookies: used to operate the website, maintain session integrity, support login and security functions, route traffic, detect abuse, and enable core site features.
• Analytics and performance cookies: used to understand how visitors use our website, measure traffic, improve performance, assess product usage trends, and refine content and user experience.
• Communication and support technologies: used to support customer communications, on-site support features, and service interactions where enabled.
• Measurement technologies: used to understand the effectiveness of campaigns, referrals, and communications, subject to applicable consent requirements.

4.Tools currently referenced for this Policy

Based on the information currently provided, Trade Vitz may use or rely on technologies and providers such as Google Analytics, Meta Pixel, Cloudflare, and Intercom. The exact cookies or scripts in use may change over time as our website and services evolve.

Where a technology is not strictly necessary, Trade Vitz intends to manage its use through the site's consent mechanism in line with applicable legal requirements.

5.Advertising cookies and similar technologies

Based on the current information provided for this document, Trade Vitz does not describe its cookie program as relying on a separate advertising-cookie programme. However, certain analytics or measurement technologies may help us understand campaign performance and user engagement. Where such technologies are non-essential, their use is subject to applicable consent requirements.

6.Local storage and similar device technologies

Based on the information currently provided for this Policy, Trade Vitz does not presently describe a separate local-storage programme beyond the technologies ordinarily associated with the website and services described above. If this changes, this Policy may be updated accordingly.

7.Managing cookies

You can manage your cookie choices through the cookie banner when you first visit the website. You may also use browser settings to block or delete certain cookies, although doing so may affect website functionality or prevent some services from working as intended.

Rejecting non-essential cookies should not prevent access to the core website, but some optional functions, support features, analytics, or performance improvements may be unavailable or reduced.

8.Changes to this Policy

Trade Vitz may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, website functionality, or the third-party tools we use. We will post the updated version on our website and update the date at the top of this document.

9.Contact

If you have questions about our use of cookies or similar technologies, please contact us at help@tradevitz.com.

These Terms of Service, together with any documents expressly incorporated by reference, including our Privacy Notice, Risk Disclosure, Fee Schedule, Trading Rules, and any supplemental product terms (collectively, the "Terms"), govern your access to and use of the Trade Vitz website, applications, APIs, trading interface, wallets, accounts, support channels, and related services (collectively, the "Services"). These Terms are entered into by and between DIGITALK DASH Limited (company number 14018271), trading under the name Trade Vitz, with registered address at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF ("Trade Vitz," "we," "us," or "our"), and you, either individually or on behalf of the legal entity you represent ("you" or "your").

By creating an account, clicking to accept, or accessing or using any part of the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

1.Eligibility

1.1 You may use the Services only if: (a) you are at least eighteen (18) years old, or the age of legal majority in your jurisdiction, whichever is higher; (b) you have full power, capacity, and authority to enter into these Terms; (c) you are not located in, organized in, resident in, or ordinarily resident in any jurisdiction where the Services are prohibited, restricted, or unavailable, as determined by Trade Vitz from time to time ("Restricted Jurisdictions"); (d) you are not the subject of sanctions, embargoes, asset freezes, export-control restrictions, or similar restrictions administered by any competent governmental authority; (e) you are not acting on behalf of any person or entity described in subsections (c) or (d); and (f) your use of the Services is lawful in your jurisdiction.

1.2 If you are using the Services on behalf of a company, trust, partnership, fund, DAO, or other organization, you represent and warrant that you are authorized to bind that entity to these Terms, and references to "you" include that entity.

1.3 Trade Vitz may impose additional eligibility requirements for particular products, jurisdictions, transaction sizes, account tiers, or customer categories.

2.Nature of the Services

2.1 Trade Vitz provides a digital asset platform through which eligible users may access certain crypto-related services, which may include, depending on availability and jurisdiction: (a) spot trading; (b) simple buy/sell functionality; (c) deposits and withdrawals of supported digital assets and, where available, fiat currency; (d) custodial or omnibus wallet functionality; (e) market data, order entry, execution, and account tools; (f) APIs, mobile applications, account security features, and related operational support; and (g) any other services expressly made available by Trade Vitz.

2.2 Trade Vitz may launch Services in phases. Some features may be invite-only, limited, unavailable in certain jurisdictions, subject to account tiering, or offered in test, pilot, beta, early-access, or limited-release form.

2.3 Unless expressly stated otherwise in writing, Trade Vitz does not provide investment advice, legal advice, tax advice, portfolio management, brokerage recommendations, fiduciary services, or personal recommendations. Any market data, price information, analytics, educational materials, alerts, or interface prompts are for general informational purposes only.

2.4 You are solely responsible for all decisions to buy, sell, hold, deposit, withdraw, or otherwise transact in digital assets.

3.Definitions

For purposes of these Terms:

• "Account" means your registered Trade Vitz account.
• "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with Trade Vitz.
• "Applicable Law" means any law, regulation, rule, order, directive, judgment, permit, or regulatory guidance applicable to Trade Vitz, you, or the Services.
• "Digital Asset" means any cryptographic token, coin, stablecoin, or other blockchain-based asset supported by Trade Vitz.
• "Order" means any instruction placed through the Services to buy, sell, convert, deposit, withdraw, or otherwise transact.
• "Prohibited Use" has the meaning given in Section 15.
• "Supported Asset" means a Digital Asset that Trade Vitz designates as supported on the Services at the relevant time.
• "Supplemental Terms" means additional terms applicable to a specific product, feature, jurisdiction, API, promotion, or campaign.

4.Account Registration and Verification

4.1 To use the Services, you must register an Account and provide complete, accurate, and current information.

4.2 You authorize Trade Vitz, directly or through third parties, to make inquiries we consider necessary to verify your identity, the identity of beneficial owners, the source of funds, your authority, and your eligibility to use the Services.

4.3 Trade Vitz may require you to provide: (a) government-issued identification; (b) proof of address; (c) proof of source of wealth or source of funds; (d) corporate formation documents, ownership charts, resolutions, and authorized signatory evidence; (e) tax forms or tax residency information; and (f) any other information reasonably requested for compliance, security, fraud prevention, or operational purposes.

4.4 Trade Vitz may reject, suspend, restrict, or close any Account if information is incomplete, inaccurate, misleading, unverifiable, or raises compliance, legal, or risk concerns.

4.5 You must promptly update your Account information whenever it changes.

5.Compliance, Screening, and Monitoring

5.1 You acknowledge that Trade Vitz may conduct know-your-customer, anti-money laundering, sanctions, anti-fraud, blockchain analytics, transaction-monitoring, device, behavioral, and account-risk reviews on an ongoing basis.

5.2 Trade Vitz may delay, reject, freeze, restrict, reverse internally where possible, or report any activity where we reasonably suspect: (a) fraud, theft, or unauthorized use; (b) sanctions evasion or prohibited jurisdiction exposure; (c) money laundering, terrorist financing, market abuse, or other financial crime; (d) account compromise; (e) suspicious wallet activity or illicit-source funds; (f) breach of these Terms or Applicable Law; or (g) abnormal, manipulative, or unsafe account behavior.

5.3 Trade Vitz may use automated and manual controls, including risk-scoring systems, withdrawal safeguards, session monitoring, anomaly detection, velocity limits, throttling, travel-rule compliance controls, and other security tools.

5.4 You consent to the collection, use, retention, and disclosure of information as reasonably necessary for compliance, safety, legal process, investigations, and operation of the Services, subject to our Privacy Notice and Applicable Law.

6.Account Security

6.1 You are responsible for maintaining the confidentiality and security of your login credentials, authentication devices, passkeys, API keys, recovery codes, email accounts, and any devices used to access the Services.

6.2 You must: (a) use a strong and unique password; (b) enable any security features required by Trade Vitz; (c) maintain secure control over your devices and communication channels; and (d) notify Trade Vitz immediately at [email protected] if you suspect unauthorized access, phishing, malware, credential compromise, SIM swapping, or account takeover.

6.3 Trade Vitz may impose security controls such as multi-factor authentication, withdrawal delays, address allowlisting, risk-based holds, device verification, transaction caps, or session reviews.

6.4 Trade Vitz is not liable for losses arising from your failure to maintain account security, including compromise of your email, devices, passwords, API keys, or recovery methods, except to the extent such liability cannot be excluded under Applicable Law.

7.Custody and Digital Asset Handling

7.1 Unless otherwise stated, Digital Assets held through the Services may be held in one or more omnibus wallets, segregated wallets, hot wallets, cold wallets, or through one or more custodians, sub-custodians, liquidity providers, banking partners, or other service providers selected by Trade Vitz.

7.2 You instruct Trade Vitz to credit your Account ledger when a supported deposit is recognized by our systems and to debit your Account when you place an Order, withdraw assets, incur fees, or otherwise authorize a transaction.

7.3 Blockchain transactions are generally irreversible. Once a withdrawal or on-chain transfer is broadcast, confirmed, or otherwise processed, it may not be canceled or recovered.

7.4 Trade Vitz may require minimum confirmations before crediting deposits and may reject unsupported, malformed, or non-compliant deposits.

7.5 If you send unsupported assets, unsupported networks, incorrect memo/tag/reference data, or assets to an incorrect address, Trade Vitz has no obligation to recover them and may charge recovery fees where recovery is attempted.

7.6 Trade Vitz does not guarantee support for every fork, airdrop, protocol migration, re-denomination, token split, staking right, governance right, or other network event. We may determine, in our sole discretion, whether, when, and how to support any such event.

8.Orders, Execution, and Settlement

8.1 You may place Orders only through methods authorized by Trade Vitz.

8.2 An Order is not deemed accepted until acknowledged by Trade Vitz's systems. Market conditions, liquidity, outages, risk controls, rate limits, and technical factors may delay or prevent acceptance, matching, or settlement.

8.3 You are solely responsible for verifying all Order details before submission, including asset pair, side, quantity, price, network, destination address, and any required identifiers.

8.4 Trade Vitz may impose minimum and maximum order sizes, notional thresholds, price bands, circuit breakers, self-trade prevention, rate limits, throttles, and other trading controls.

8.5 Trade Vitz may cancel, reject, suspend, or unwind an Order or trade to the extent reasonably necessary to address: (a) manifest error; (b) technical malfunction; (c) duplicate submission; (d) stale, erroneous, or corrupted market data; (e) abusive, manipulative, or prohibited activity; (f) legal or compliance requirements; or (g) security or operational incidents.

8.6 "Manifest error" includes an obvious or material error in price, quantity, matching, data feed, or execution resulting from technical failure, system malfunction, human error, market data corruption, or similar abnormal circumstances.

8.7 Settlement finality on the platform ledger and on public blockchains may occur at different times. Trade Vitz may treat a transaction as pending, complete, failed, reversed internally where possible, or subject to review according to its systems and policies.

9.Market Data and Availability

9.1 Prices, charts, order books, trade history, balances, and other displayed information may be delayed, incomplete, rounded, corrected, or temporarily inaccurate.

9.2 Trade Vitz does not warrant that market data is error-free, complete, real-time, or fit for any trading strategy.

9.3 Outages, latency, congestion, blockchain events, internet failures, third-party service failures, market volatility, cyber incidents, and maintenance may affect the Services.

9.4 Trade Vitz may suspend all or part of the Services at any time for maintenance, upgrades, investigations, emergencies, or legal reasons.

10.Fees, Charges, and Taxes

10.1 You agree to pay all fees, spreads, commissions, markups, network fees, withdrawal fees, conversion fees, processing fees, and other charges disclosed in the applicable Fee Schedule, interface, confirmation screen, campaign terms, or Supplemental Terms.

10.2 Trade Vitz may change fees at any time, subject to Applicable Law and any notice requirements.

10.3 Trade Vitz may, from time to time, offer promotional pricing or launch-period terms, including temporary zero-fee spot trading, VIP-related benefits, or other incentives, where clearly disclosed on the platform, on Trade Vitz.com, or in the applicable campaign terms. Unless expressly stated otherwise, network fees, spreads, withdrawal charges, and third-party payment processing fees may still apply.

10.4 Network fees and third-party processing fees may vary and may be estimated rather than fixed at the moment you initiate a transaction.

10.5 You are solely responsible for determining, reporting, filing, and paying any taxes arising from your use of the Services. Trade Vitz does not provide tax advice.

10.6 Trade Vitz may withhold, collect, report, or remit amounts if required by Applicable Law.

11.Fiat Services and Payment Providers

11.1 Where fiat services are made available, they may be provided directly by Trade Vitz or through regulated banks, payment processors, e-money institutions, or other third-party partners.

11.2 Fiat deposits, withdrawals, card purchases, bank transfers, and related services may be subject to additional terms, banking cutoffs, reversals, chargeback risk, fraud checks, and eligibility rules.

11.3 Trade Vitz may refuse or reverse provisional fiat credits where payment is reversed, recalled, disputed, returned, or reasonably suspected to be unauthorized or fraudulent.

12.Supported Assets; Listings and Delistings

12.1 Trade Vitz determines, in its sole discretion, which Digital Assets, trading pairs, networks, and services are supported.

12.2 Support for a Digital Asset may differ by jurisdiction, account tier, wallet network, or product.

12.3 Trade Vitz may suspend trading, deposits, withdrawals, or support for any asset or network at any time, including in connection with forks, upgrades, low liquidity, legal concerns, compliance risks, technical instability, market integrity concerns, or business decisions.

12.4 If an asset is delisted, Trade Vitz may set deadlines for trading, conversion, withdrawal, migration, or redemption. After such deadlines, Trade Vitz may, where lawful and operationally feasible, take actions described in the delisting notice, including disabling access, converting positions, returning assets, or treating assets as unsupported.

13.Beta, Early Access, Test, and Limited Features

13.1 Certain Services may be designated as beta, early access, pilot, sandbox, limited release, testnet-related, invite-only, or experimental features ("Beta Features").

13.2 Beta Features may be incomplete, unstable, unavailable in certain jurisdictions, or subject to additional restrictions, outages, defects, or changes.

13.3 Trade Vitz may modify, suspend, or discontinue Beta Features at any time without liability.

13.4 To the maximum extent permitted by Applicable Law, Beta Features are provided "as is" and "as available," without warranties of any kind.

14.APIs, Automation, and Connectivity

14.1 If Trade Vitz makes APIs, WebSocket feeds, or connectivity tools available, your use of them is subject to these Terms, any API documentation, and any Supplemental Terms.

14.2 You must keep API credentials secure and may not share them except with authorized service providers acting on your behalf under adequate security controls.

14.3 You may not use APIs or automation to: (a) exceed rate limits or technical limits; (b) impair or disrupt the Services; (c) circumvent risk controls, fees, market protections, or geographic restrictions; (d) scrape data in violation of these Terms; (e) engage in manipulative or abusive trading behavior; or (f) facilitate unauthorized third-party access.

14.4 Trade Vitz may throttle, suspend, rotate, revoke, or limit API access at any time.

15.Prohibited Uses

You may not use the Services in connection with, or engage in, any of the following ("Prohibited Uses"): (a) violation of any Applicable Law; (b) sanctions evasion or dealings involving restricted persons, restricted territories, or blocked property; (c) fraud, deception, false statements, impersonation, forged documents, or stolen identities; (d) laundering proceeds of crime or facilitating unlawful activity; (e) terrorism, proliferation financing, trafficking, or organized crime; (f) phishing, malware, ransomware, spyware, or harmful code; (g) unauthorized access, account takeover, credential stuffing, or security testing without written approval; (h) market manipulation, wash trading, spoofing, layering, pump-and-dump schemes, quote stuffing, self-dealing intended to distort market conditions, or any abusive or deceptive trading practice; (i) exploiting bugs, glitches, race conditions, pricing errors, or technical vulnerabilities; (j) using the Services with unsupported mixers, tumblers, privacy-enhancing tools, or obfuscation methods where such use raises risk or violates Trade Vitz policy; (k) infringing the intellectual property, privacy, publicity, or other rights of Trade Vitz or third parties; (l) reverse engineering, decompiling, or attempting to extract source code except to the extent such restriction is prohibited by law; (m) using the Services to provide regulated services without required authorization; (n) using another person's account or allowing another person to use your Account except as expressly authorized by Trade Vitz; (o) evading fees, limits, controls, or onboarding requirements; or (p) any conduct Trade Vitz reasonably considers unsafe, abusive, fraudulent, unlawful, or harmful to users, markets, or the Services.

16.Restrictions, Suspensions, Holds, and Termination by Trade Vitz

16.1 Trade Vitz may, without prior notice where reasonably necessary, refuse service, reject Orders, limit functionality, delay settlement, freeze or hold funds or assets, require additional information, suspend access, close Accounts, or terminate these Terms if: (a) required by law, court order, or regulator; (b) we suspect a security incident, fraud, or account compromise; (c) we identify compliance or sanctions concerns; (d) you breach these Terms; (e) there is a dispute about ownership, authority, or entitlement; (f) your activity creates legal, operational, market integrity, or reputational risk; or (g) continued service is commercially impracticable or unsafe.

16.2 Trade Vitz may maintain restrictions until the relevant issue is resolved to our reasonable satisfaction.

16.3 Trade Vitz may retain, freeze, or refuse withdrawal of assets to the extent required by law or reasonably necessary to protect the Services, users, or Trade Vitz from loss, liability, or prohibited activity.

16.4 Where permitted by law and operationally feasible, Trade Vitz may provide notice of suspension, closure, or required remediation steps.

17.User Instructions and Reliance

17.1 Trade Vitz may act on instructions submitted through your authenticated Account, approved API keys, linked devices, or other authorized methods, whether or not such instructions were actually authorized by you, unless and until Trade Vitz has received and had a reasonable opportunity to act on notice of compromise.

17.2 You are responsible for reviewing all transaction confirmations, balances, and activity logs and for promptly reporting errors or unauthorized activity.

17.3 Failure to notify Trade Vitz promptly may affect your ability to challenge a transaction, subject to mandatory consumer protection laws if applicable.

18.Communications and Electronic Consent

18.1 You consent to receive all notices, disclosures, agreements, statements, tax documents, legal communications, and other records electronically, including by email, in-app message, website posting, or other electronic means.

18.2 You are responsible for maintaining accurate contact information and regularly checking your registered email and the Services for communications.

18.3 Electronic records and communications satisfy any legal requirement that such communications be in writing, to the extent permitted by Applicable Law.

19.Privacy

19.1 Trade Vitz processes personal data in accordance with its Privacy Notice, as updated from time to time.

19.2 By using the Services, you acknowledge that Trade Vitz may collect, use, store, transfer, and disclose personal data and transaction-related information for account administration, service delivery, security, fraud prevention, legal compliance, analytics, support, and other purposes described in the Privacy Notice.

20.Intellectual Property

20.1 Trade Vitz and its licensors own all rights, title, and interest in and to the Services, including all software, designs, content, trademarks, trade names, logos, APIs, databases, compilations, analytics, and documentation, excluding your content and except as otherwise stated.

20.2 Subject to your compliance with these Terms, Trade Vitz grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for their intended purpose.

20.3 You may not copy, modify, distribute, sell, lease, license, frame, mirror, republish, or create derivative works from the Services except as expressly permitted in writing by Trade Vitz.

20.4 You grant Trade Vitz a non-exclusive, worldwide, royalty-free license to use any feedback, suggestions, or ideas you provide regarding the Services for any purpose without restriction or compensation.

21.Third-Party Services and Content

21.1 The Services may integrate with or link to third-party websites, wallets, protocols, banking partners, custodians, market data providers, or other services.

21.2 Trade Vitz is not responsible for third-party services, content, terms, privacy practices, acts, omissions, or performance.

21.3 Your use of third-party services is solely at your own risk and may be subject to separate terms.

22.Risk Disclosure; No Warranty of Profit or Suitability

22.1 Digital assets are highly volatile and involve substantial risk. Prices may fluctuate rapidly and dramatically, and you may lose all or substantially all of the value of your assets.

22.2 Additional risks include: (a) software defects, smart contract vulnerabilities, or protocol failures; (b) blockchain congestion, forks, reorganizations, validator failures, or network attacks; (c) loss of private keys or compromised wallets outside Trade Vitz's control; (d) liquidity shortages, slippage, spreads, and inability to exit positions; (e) market manipulation, cyberattacks, social engineering, and fraud; (f) legal or regulatory changes; (g) stablecoin de-pegging or issuer failure; (h) counterparty, custodian, banking, or service-provider failure; and (i) delays, outages, or permanent loss associated with incorrect transaction details.

22.3 Trade Vitz does not guarantee profitability, execution at any quoted or expected price, availability of any asset, or continuous operation of the Services.

22.4 You acknowledge that you have sufficient knowledge and experience to evaluate the risks of using the Services, or you have obtained independent advice.

23.Disclaimers

23.1 To the maximum extent permitted by Applicable Law, the Services are provided "as is," "as available," and "with all faults."

23.2 Trade Vitz disclaims all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, availability, security, or freedom from error, interruption, viruses, or harmful components.

23.3 Trade Vitz does not warrant that: (a) the Services will be continuously available, timely, secure, or error-free; (b) any Order will be executed, matched, or settled; (c) any asset, network, feature, or market will remain available; (d) any data or record will be accurate or complete; or (e) any defect will be corrected.

23.4 Nothing in these Terms excludes any warranty or right that cannot be excluded under Applicable Law.

24.Limitation of Liability

24.1 To the maximum extent permitted by Applicable Law, Trade Vitz, its affiliates, and its and their respective officers, directors, employees, agents, contractors, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for any loss of profits, revenue, business, opportunity, goodwill, data, use, or value, whether arising in contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility of such damages.

24.2 To the maximum extent permitted by Applicable Law, the total aggregate liability of Trade Vitz arising out of or relating to the Services or these Terms shall not exceed the greater of: (a) the total fees paid by you to Trade Vitz in the twelve (12) months preceding the event giving rise to the claim; or (b) GBP 1,000.

24.3 Trade Vitz shall not be liable for losses arising from: (a) market movements, price volatility, or liquidity conditions; (b) user error, including wrong addresses, networks, memos, tags, or order parameters; (c) account compromise resulting from your failure to maintain security; (d) third-party services, custodians, banks, or protocols; (e) blockchain events, forks, validator failures, or smart contract issues; (f) regulatory actions, sanctions, or legal restrictions; (g) suspensions, holds, or restrictions implemented under these Terms; or (h) any Beta Features.

24.4 The limitations in this Section apply only to the extent permitted by Applicable Law. Nothing in these Terms excludes liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

25.Indemnification

You agree to defend, indemnify, and hold harmless Trade Vitz, its Affiliates, and its and their respective officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, actions, demands, investigations, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to: (a) your use or misuse of the Services; (b) your breach of these Terms; (c) your violation of Applicable Law or third-party rights; (d) any content, data, wallet, address, or instruction you provide; or (e) your fraud, negligence, misconduct, or willful violation. This Section does not require indemnification to the extent a claim results from Trade Vitz's own fraud, gross negligence, or willful misconduct, where such carve-out is required by law.

26.Termination by You

26.1 You may stop using the Services at any time.

26.2 You may request closure of your Account by contacting [email protected], subject to completion of any pending transactions, payment of any amounts owed, satisfaction of legal and compliance requirements, and withdrawal or other disposition of supported assets.

26.3 Account closure may be delayed if your Account is under review, subject to a hold, involved in a dispute, or required for legal retention purposes.

27.Effect of Termination

27.1 Upon termination or closure: (a) your right to access and use the Services will cease, except as necessary to complete any permitted offboarding actions; (b) Trade Vitz may cancel open Orders, disable access credentials, and terminate active sessions; (c) amounts owed by you shall become immediately due; and (d) Sections that by their nature should survive shall remain in effect.

27.2 Trade Vitz may retain records, data, and information as required by law, regulation, audit, tax, security, or legitimate business needs.

28.Unclaimed Property and Abandoned Accounts

If your Account becomes inactive, dormant, abandoned, or unclaimed under Applicable Law, Trade Vitz may take actions required by law, including reporting, escheatment, suspension, notice, closure, or transfer to relevant authorities where required.

29.Changes to the Terms

29.1 Trade Vitz may amend these Terms at any time.

29.2 Where required by Applicable Law, Trade Vitz will provide notice of material changes by posting updated Terms, updating the "Last Updated" date, sending an email, or using another reasonable communication method.

29.3 Unless otherwise required by law, the updated Terms become effective on the date specified. By continuing to use the Services after the effective date, you agree to the updated Terms.

29.4 If you do not agree to an update, you must stop using the Services and, if applicable, close your Account.

30.Governing Law

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-laws principles, except to the extent mandatory consumer protection laws require otherwise.

31.Dispute Resolution

31.1 Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your relationship with Trade Vitz shall be subject to the exclusive jurisdiction of the courts of England and Wales, and you and Trade Vitz irrevocably submit to those courts.

31.2 To the maximum extent permitted by law, you waive any objection based on forum non conveniens or similar doctrine.

31.3 Nothing in this Section prevents Trade Vitz from seeking interim, injunctive, equitable, or conservatory relief in any court of competent jurisdiction.

32.Class Action Waiver

To the maximum extent permitted by Applicable Law, you and Trade Vitz agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private attorney general proceeding. If this waiver is held unenforceable with respect to a particular claim or remedy, then that claim or remedy shall be severed and proceed in court, and the remaining claims shall be resolved as provided in these Terms to the extent permitted by law.

33.Force Majeure

Trade Vitz shall not be liable for any delay, failure, interruption, suspension, or reduction in performance resulting from causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, pandemics, natural disasters, internet or telecommunications failures, cyberattacks, blockchain failures, validator or protocol failures, market outages, power outages, banking interruptions, sanctions, regulatory actions, or acts or omissions of third-party service providers.

34.Assignment

34.1 You may not assign, transfer, delegate, or encumber your rights or obligations under these Terms without Trade Vitz's prior written consent.

34.2 Trade Vitz may assign, transfer, novate, or delegate these Terms or any rights or obligations hereunder, in whole or in part, to any Affiliate or in connection with a merger, acquisition, corporate reorganization, sale of assets, or operation of law.

35.Entire Agreement

These Terms, together with all documents incorporated by reference and all applicable Supplemental Terms, constitute the entire agreement between you and Trade Vitz regarding the Services and supersede all prior or contemporaneous understandings, communications, and proposals relating to the subject matter.

36.Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if not possible, severed, and the remaining provisions shall remain in full force and effect.

37.No Waiver

No failure or delay by Trade Vitz in exercising any right, power, or remedy shall operate as a waiver. Any waiver must be in writing and signed by an authorized representative of Trade Vitz.

38.Relationship of the Parties

Nothing in these Terms creates any agency, partnership, joint venture, fiduciary, employment, or trust relationship between you and Trade Vitz. You have no authority to bind Trade Vitz.

39.Language

These Terms are written in English. If they are translated into another language, the English version shall control to the extent permitted by Applicable Law, unless Trade Vitz expressly states otherwise.

40.Contact Information

If you have questions, complaints, or notices regarding these Terms or the Services, you may contact:

Trade Vitz
DIGITALK DASH Limited (Company No. 14018271)
167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Support: help@tradevitz.com
Legal notices: legal@tradevitz.com
Website: https://tradevitz.com/